Universal Laser Systems X2-600 Troubleshooting Guide download pdf (Page 3)

Introduction

We would like to thank you for your laser system purchase. Universal Laser Systems, Inc. (ULS) is the

pioneer, and highest volume manufacturer, of large field, computer controlled laser engraving, marking,

and cutting systems. ULS has devoted years of research and development to further the quality of our

products that has resulted in a number of remarkable innovations within the laser industry. Since 1988,

the staff at ULS has been dedicated to total customer satisfaction. When you buy Universal you get more

than a laser - you get a team of talented, experienced, enthusiastic people who are focused on your

satisfaction. Our commitment is to help you now and in the future.

To begin with, we highly recommend that this entire manual be read before attempting to use your laser

system. The manual includes important information about safety, assembly, use, troubleshooting, and

basic maintenance.

How To Get Help

Before contacting our Technical Support Department, make sure that you have read this entire manual as

well as any other accompanying manuals included with your laser system. The Troubleshooting Guide,

found within this manual, is very comprehensive and provides the answers to frequently asked questions.

Step 1:

Try to recreate the problem and write down the circumstances in which the problem occurred. Try to

recall if the problem began all of a sudden, worsened over time, or began after you performed any recent

maintenance. Also be prepared to describe all pertinent information about the computer being used such

as software, ULS printer driver version, computer operating system and computer type.

Step 2:

Make sure that you have the serial number of the laser system available. The serial number tags are

located on the back of the machine, next to the exhaust port, and inside the front door, visible when you

open it. The Technical Support Department may not be able to assist you without this number.

Step 3:

Contact your local ULS Representative. They may have more details about your particular installation and

applications. If possible, call from a phone that is close to the laser system so that it can be operated

while talking to our representative.

Step 4:

If your local Sales Representative cannot assist you and you would like to use our FREE, email based

support system, log on to our website:

www.ulsinc.com. Click on the “Technical Support “ link, then click

on the “Technical Support Request Form” and follow the instructions.

Step 5:

If you are unable to obtain Internet access, you may contact our Technical Support Department at:

Universal Laser Systems, Inc.

Technical Support Department

16008 North 81

Street

Scottsdale, AZ 85260

Phone: 480-609-0297

Fax: 480-609-1203

M-F 8am – 5pm Arizona Time

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Universal Laser Systems X2-600 Troubleshooting Guide Page 3

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